Order Processing
-
All orders are processed and dispatched the next working day.
-
Orders are sent using tracked UK delivery services unless stated otherwise.
-
If an item is made to order or temporarily out of stock, dispatch times may be slightly longer. You will be notified if this applies to your order.
-
Orders placed on weekends or UK bank holidays are processed on the next working day.
Order Updates
-
If you provide a valid email address, you will receive:
-
Order confirmation
-
Dispatch confirmation
-
Tracking details once your order has shipped
-
Delivery Services We Use
We use a range of trusted UK couriers depending on the size, weight, and value of your order:
-
Evri
-
Royal Mail
-
Parcelforce
The courier used will be selected automatically at checkout to ensure the best balance of speed, safety, and value.
Delivery Times (UK)
-
Standard delivery: 2–5 working days from dispatch
-
Express delivery: 1–2 working days from dispatch
-
Next working day services are available on selected orders
Delivery times are estimates and may vary during busy periods.
Delivery Costs
-
Postage costs are calculated based on:
-
The weight and size of your items
-
The delivery destination
-
-
Shipping costs are shown clearly at checkout before payment.
-
To view delivery charges at any time, click “View Cart” at the top of the page.
Packaging
-
All items are securely packed to ensure they arrive in excellent condition.
-
Fragile items are protected using suitable packaging materials.
Tracking
-
All dispatched orders include tracking.
-
Tracking details are sent by email once your order has been shipped.
-
You can track your parcel directly with the courier used.
Delays & Exceptions
-
Delivery times are not guaranteed and may be affected by:
-
Adverse weather
-
Courier delays
-
Peak periods such as Christmas and sales events
-
-
Wizz Shopping is not responsible for delays once an order has been handed to the courier.
Missing or Damaged Items
-
If your order arrives damaged or does not arrive within the expected timeframe, please contact us within 48 hours of delivery.
-
Claims for lost or damaged parcels are handled in line with the courier’s compensation policies.
International Delivery
-
International delivery options may be available on selected items.
-
Costs and delivery times are shown at checkout where applicable.
-
International orders may be subject to customs charges or import duties, which are the responsibility of the customer.