1. Introduction
1.1 These terms and conditions govern the sale and purchase of products through our website, Wizz Shopping.
1.2 You will be required to expressly agree to these Terms of Sale before placing an order on our website.
1.3 These terms do not affect your statutory rights as a consumer, including rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015.
2. Interpretation
2.1 In these terms and conditions:
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“we”, “us”, “our” refers to Wizz Shopping
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“you”, “your” refers to the customer or prospective customer
Words importing the singular include the plural and vice versa.
3. Order Process
3.1 The display of products on our website constitutes an invitation to treat, not a contractual offer.
3.2 A contract will only be formed once we have accepted your order.
3.3 To place an order:
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Add products to your basket
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Proceed to checkout
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Create an account or log in
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Select delivery method
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Confirm your order and acceptance of these terms
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Complete payment via our payment provider
3.4 You will receive an order acknowledgement email.
A binding contract is formed only once we send an order confirmation email.
3.5 You may correct input errors before submitting your order.
4. Products
4.1 We sell household, cleaning, home care, and related consumer products.
4.2 Product availability may change at any time. We do not guarantee continued availability of any product.
4.3 Product images are for illustration purposes. Packaging or appearance may vary slightly.
5. Prices
5.1 Prices are shown on the website in GBP.
5.2 Prices may change at any time but will not affect confirmed orders.
5.3 All prices are inclusive of VAT unless stated otherwise.
5.4 If a pricing error occurs, we will notify you before accepting the order and give you the option to proceed or cancel.
5.5 Delivery charges are shown at checkout and added to the total price.
6. Payments
6.1 Payment must be made in full at checkout.
6.2 We accept the payment methods listed on our website.
6.3 We reserve the right to cancel orders if payment is not received or is reversed.
6.4 Unjustified chargebacks may result in recovery of:
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The chargeback amount
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Third-party fees
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An administration fee of £25 (including VAT)
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Reasonable recovery costs
7. Delivery
7.1 Our delivery procedures are detailed in our Delivery Policy.
7.2 We deliver using couriers including Evri, Royal Mail, and Parcelforce.
7.3 Delivery dates are estimates and not guaranteed.
7.4 Orders are usually dispatched within 1 working day, unless stated otherwise.
7.5 Delivery is only made to the address provided at checkout.
8. Consumer Cancellation Rights
8.1 This section applies to consumers only.
8.2 You may cancel your order within 14 days of receiving your goods without giving a reason.
8.3 To cancel, you must inform us by a clear written statement.
8.4 You must return goods within 14 days of cancellation at your own cost.
8.5 Refunds include the product price and standard delivery costs.
8.6 We may reduce refunds if goods are handled beyond what is necessary to inspect them.
8.7 Refunds are issued using the original payment method within 14 days of receiving returned goods.
8.8 The right to cancel does not apply to:
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Perishable goods
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Made-to-order or personalised items
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Sealed items opened after delivery where hygiene applies
9. Warranties and Representations
9.1 You confirm that:
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You are legally capable of entering into a contract
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Your information is accurate
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You can accept delivery
9.2 We warrant that:
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We have the right to sell the goods
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Goods match their description
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Goods are of satisfactory quality
10. Liability
10.1 Nothing limits liability for death, personal injury, fraud, or statutory rights.
10.2 We are not liable for:
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Events beyond our control
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Business losses
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Indirect or consequential losses
10.3 Our total liability is limited to the amount paid for the order.
11. Order Cancellation by Us
11.1 We may cancel an order if:
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Payment is not received
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There is a breach of these terms
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Stock becomes unavailable
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Events outside our control occur
12. Consequences of Cancellation
12.1 Upon cancellation:
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Undelivered goods will not be shipped
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Delivered goods must be paid for unless lawfully returned
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Certain clauses survive termination
13. Intellectual Property
13.1 No intellectual property rights are transferred by sale of products.
14. Variation
14.1 We may update these terms at any time.
14.2 Updated terms apply only to orders placed after publication.
15. Assignment
15.1 We may assign our rights and obligations.
15.2 You may not assign your rights without our written consent.
16. Waivers
16.1 No waiver is valid unless in writing.
17. Severability
17.1 If any provision is unenforceable, the remainder remains effective.
18. Third Party Rights
18.1 These terms do not confer rights on third parties.
19. Entire Agreement
19.1 These terms, together with our Delivery and Returns Policies, form the entire agreement.
20. Law and Jurisdiction
20.1 These terms are governed by English law.
20.2 Disputes are subject to the courts of England and Wales.
21. Statutory Information
21.1 These terms are available in English only.
21.2 Online dispute resolution:
https://webgate.ec.europa.eu/odr
22. Our Details
22.1 This website is operated by Wizz Shopping.
22.2 Contact us via:
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Website contact form
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Email address published on the site
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Postal address shown on the website
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